We strive to give our
customers problem-free items. If you have questions or concerns, please contact
email@example.com and we will respond within 48 hours. If the issues
are valid under our warranty, we will give you a proposed resolution. If it is
determined that the item needs repair or needs to be replaced, you will be
issued an RMA (Return Merchandise Authorization) number that is REQUIRED ON ANY
RETURN. Failure to include an RMA number on a return can void the warranty or
extend the turnaround time by up to two weeks. The RMA number should be visible
on the returned item's packaging.
within 60 Days
If an item
needs repair within 30 days of item receipt, Shivnet Inc. pay for shipping both
ways. If it is past 30 days of item receipt, customer pays shipping both ways.
Repair service is free within warranty period of 60 days. If outside of the
warranty, we offer competitive repair rates on all our items. Contact firstname.lastname@example.org
to request a quote on repair for your item. Repair pricing is determined by
model and issues, as described by the customer.
within 30 Days
customer is unhappy with the condition of the product, we offer free exchange
for the same or comparable item within 30 days of item receipt. Customer pays
for return shipping. Shivnet Inc. pays for shipping to customer. No exchanges
are accepted after 30 days from item receipt under any circumstances.
A return for refund is
ONLY accepted in the event that the item was lost in transit, arrived damage,
or is dead on arrival and simply will not function. Shivnet will cover return
shipping costs. The request of a return for refund must be made within 96 hours
of item receipt. Immediately contact Customer Support at email@example.com.
If a return is made and the item is found to be in perfect working order, a 20%
restocking fee will be deducted from the refunded amount. Shipping charges are
Software-based Customer Support
Shivnet does not provide
customer support for software-related issues. This includes issues such as
wireless setups, data loss, firewall setups, router setups, application installs,
applications, virus issues, and printer setups & issues.
Operating system support
is provided by Microsoft at http://support.microsoft.com or by phone at:
Exchange turnaround time can be anywhere from 7-14 business days.
Any unauthorized repair or tampering
with the item VOIDS the warranty.